Troubleshooting

At Simlog, we work hard to make our Personal Simulators easy to install and use. However, customers may sometimes encounter problems related to the simulation software or to the simulator controls, and here we present some trouble-shooting suggestions. In all cases, you can write to Simlog for more technical support.

Problems with the simulation software

arrow_bulet The Windows screen saver keeps coming on during my simulation work.

Right-click on your Windows desktop and select the Personalize menu option. In the window that appears, go to the Screen Saver settings and disable the screen saver.

arrow_bulet My PC meets the recommended requirements, but the simulated machine moves too slowly

By default, PC manufacturers often set the Windows Power Option to the “Balanced” power plan to prolong battery life so where possible, choose instead the “High Performance” power plan from the Windows Power Options Control Panel. This is especially important for laptops, and you should always be using AC power.

arrow_bulet My laptop has a graphics chipset from NVIDIA recommended by Simlog, but there are problems with the simulation graphics, things are moving too slowly, etc.

As a first step, upgrade the “driver” for your graphics card by downloading the most recent version from NVIDIA (not from the PC manufacturer). If the problems persist, then proceed as follows. Some laptops are equipped with two different graphics chipsets and the default is often a lower performance product from Intel integrated into the motherboard, designed to reduce power consumption and prolong battery life. To enable the higher performance NVIDIA chipset instead (or double check that it is already enabled), right click on the Windows desktop and select the “NVIDIA Control Panel”. Then in the new window that appears, select “Manage 3D settings” in the list at the left. Then select the “Global Settings” tab in the middle part of the window and choose your NVIDIA graphics card in the “Preferred graphics processor” pull-down menu (instead of “Auto-select” or “Integrated graphics”).

arrow_bulet My simulator stations are networked but when I launch the simulation program, there is an error message about accessing the Simulation Manager database

Make sure that the PC with the Simulation Manager is turned on, and properly networked to the PC with the simulation program. For more details, refer to the installation instructions in the Simulation Manager’s User Manual.

arrow_bulet The simulation program stops by itself with an error message

After some amount of “idle” time, Windows will “suspend” your USB ports if you are not using your mouse or keyboard, in order to save power. So if you are having this problem, you must disable this Windows functionality as follows. From the Windows Control Panel, go to the Power Options and open the Advanced settings window. For your power plan, find the USB selective suspend setting option and set it to “Disabled” for both On battery and Plugged in.

arrow_bulet When I quit any Simulation Module, there is an error message

Your simulation program uses Internet Explorer to display simulation results, so check that this program is installed on your PC. Another possibility is that the write permissions of the folders used by the simulation program to save simulation results have not been set correctly. In such a case, re-install the software using the Windows “Administrator” account.

arrow_bulet When I launch the simulation program, I hear no sounds

First, check that your speakers are properly connected to your PC and are turned on. Also check that the output port to which your speakers are connected, is configured for audio output by Windows and not “muted”. If the problem persists, there may be a problem related to your sound card or with the speakers themselves. Test the speakers with an alternative audio source (e.g. by playing a video with Windows Media Player) to be sure that the speakers are functioning correctly.

Problems with the simulator controls

arrow_bulet The simulated machine is moving by itself (I’m not using the simulator controls)

Re-calibrate your simulator controls by following the installation instructions in the Personal Simulator’s User Manual.

arrow_bulet My simulator controls are connected to my PC but in the “Simulator Controls” pull-down menu, the only option I see is “None Available”

To use each option in the “Simulators Control” pull-down menu (available from the Options/Controllers main menu), you must connect a particular set of input devices (joysticks, pedal units, etc.). So check that you have connected all of the required input devices, according to your Simlog “Controls Diagram”.

arrow_bulet I connected the simulator controls to my PC using a powered USB hub, but one or more does not seem to be recognized by Windows (missing from the Windows “Game Controllers” list)

There could be several solutions:

  • Try disconnecting the USB hub from the PC, and then power down the hub by disconnecting its power cord. Power up the hub again by reconnecting its power cord, and then reconnect the hub to the PC.
  • Try connecting the hub to your PC using a different USB port.
  • Try connecting the input device directly to the PC (instead of using a hub).

If the problem persists, check that the simulator controls are functional by connecting them to a different PC. If they appear correctly in the Windows “Game Controllers” list on that PC, then there may be a hardware problem with the USB controller on your original PC. Alternatively, if you have the same problem on this different PC, then there may be a problem with the simulator controls.

arrow_bulet My simulator controls don’t work like the Simlog “Controls Diagram”

Make sure that you have selected the correct option in the “Simulators Control” pull-down menu (available from the Options/Controllers main menu).

arrow_bulet I get a “Problem initializing Controllers” error when I launch the simulation program

Check that the simulator controls are connected, and that you have chosen the correct option in the “Simulators Control” pull-down menu (available from the Options/Controllers main menu). If you are using a Logitech steering wheel, you must install the driver for that particular product, and ensure that its power cable is connected before its USB cable is connected to your PC. Refer to the installation instructions in the User Manual for more details.